Privacy Policy
This Privacy Policy explains how TAIL-ALERT (“Tail-Alert”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit the Tail-Alert website, create an account, use the Tail-Alert application, or contact us.
1. Who is responsible for your data?
The data controller is:
Skyhigh Consulting BPK LLC
255 Ships Way, 33043 Big Pine Key, Florida
USA
Email: landing@tail-alert.com
2. Information we collect
Depending on how you use Tail-Alert, we may collect:
- Account information: name, email address, password credentials, subscription status, selected regions, and selected airports.
- Alert information: airports, aircraft registrations, aircraft types, alert preferences, and notification history.
- Support information: the contents of messages and contact-form submissions.
- Poll information: the airport choices submitted through the public airport survey. The current landing-page poll does not require an account or email address.
- Technical information: IP address, browser and device information, security logs, and basic usage information needed to operate and protect the service.
- Payment information: payment details are processed by our payment provider. We do not store complete payment-card numbers.
3. How we use information
We use information to provide and improve Tail-Alert, including to:
- create and manage accounts and subscriptions;
- apply regional and airport access limits;
- retrieve, match, and display relevant flight and airport information;
- send requested email alerts and service messages;
- respond to support requests and survey submissions;
- secure the service, prevent misuse, and troubleshoot failures; and
- understand demand for airport coverage and improve the product.
4. Legal bases
Where data-protection law requires a legal basis, we rely on the following: performance of a contract to provide an account or subscription; consent for optional marketing or non-essential cookies; legitimate interests to secure, maintain, and improve the service; and legal obligations where applicable.
5. Flight and airport data
Tail-Alert may receive aviation information from third-party data providers, including FlightAware and other providers added to the service. This information concerns aircraft, flights, schedules, airports, and operational status. It is not normally personal information about you. Provider availability, coverage, accuracy, and retention are governed by the applicable provider terms.
6. Sharing information
We may share information with service providers that help us operate Tail-Alert, such as hosting, database, email, payment, analytics, security, and aviation-data providers. They may process information only as needed to provide their services. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer.
We do not sell personal information.
7. International transfers
Some service providers may process information in countries outside your country of residence. Where required, we use appropriate safeguards for international transfers, such as an adequacy decision or approved contractual protections.
8. Retention
We keep account and subscription information while your account is active and for as long as needed for legal, accounting, security, and dispute-resolution purposes. We retain alert settings while needed to provide alerts. Public poll responses are retained for product-planning purposes and may be deleted or anonymised when no longer needed. We delete or anonymise information when it is no longer required, subject to legal obligations.
9. Cookies and similar technologies
Tail-Alert may use essential cookies or local storage to keep you signed in, maintain security, remember settings, and operate the application. Optional analytics or marketing technologies will be used only where permitted and, where required, after consent. You can control cookies through your browser settings.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information; receive a portable copy; withdraw consent; and complain to a data-protection authority. To make a request, contact landing@tail-alert.com. We may need to verify your identity before completing a request.
11. Security
We use reasonable technical and organisational measures to protect information. No internet service can guarantee absolute security. Please use a unique password and contact us promptly if you suspect unauthorised access.
12. Children
Tail-Alert is not directed to children under the minimum age required to use online services in their country. We do not knowingly collect children’s personal information.
13. Changes to this policy
We may update this policy as Tail-Alert develops or legal requirements change. We will post the revised version on this page and update the “Last updated” date. Material changes will be communicated where required.
14. Contact
For privacy questions or requests, contact landing@tail-alert.com.